friend has confirmation email troubles, please help

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friend has confirmation email troubles, please help

Postby Ebeth6014 » 16 Dec 2018, 06:11

I'm not sure if this is where this goes, sorry.

My friend has been trying to create an account, but is not receiving a confirmation email. She says she's sure she spelt it right and when she tries to make it again with the same email address but a different username it says the email is already in use. She's also tried with a different email address and different username but says she still doesn't receive anything. And yes, spam has already been checked.

I remember this happened to me when I first set mine up, but I can't remember how I fixed it...

Suggestions? Thanks!
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Re: friend has confirmation email troubles, please help

Postby super_dipsy » 16 Dec 2018, 07:00

The first problem is usually waiting - it can take time. The next is you need to check Junk / SPAM folders to see if it is there. The third is to make sure you are using a real email address. If all odf those fail, get your friend to use the Contact a Mod when she has created her account and I will verify it manually.
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