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Premium won't update

PostPosted: 25 Jan 2018, 22:22
by andrewd
So I've paid for premium twice (once months ago and once recently) and it has failed to update my profile either time. Didn't know if this was the appropriate venue to post or if I should shoot an email elsewhere. Thanks.

Re: Premium won't update

PostPosted: 26 Jan 2018, 00:26
by palmtaiga
Hi please send us an email with your transaction number and account detail and we will get back to you
I apologize if its not working

Re: Premium won't update

PostPosted: 26 Jan 2018, 00:50
by asudevil
This stuff happens if your paypal and the email that you use for the site uses aren't the same. As Palm said...just email us the confirmation and we have to fix it by hand.

Re: Premium won't update

PostPosted: 29 Jan 2018, 20:38
by andrewd
Thanks all will do asap, I assume the email goes to info@playdiplomacy.com?

Re: Premium won't update

PostPosted: 30 Jan 2018, 02:20
by asudevil
andrewd wrote:Thanks all will do asap, I assume the email goes to info@playdiplomacy.com?


That works