Unable to reset password

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Unable to reset password

Postby VForVerminator » 30 Nov 2017, 17:43

Hello all,

I appear to be unable to reset my password.

After a few years off playing, I resumed this autumn time and I have been attempting to reset my password for the last few months. I used the "forgotten password" feature to get myself back in but every time I try and alter my password I get the following message:

"Your password was not accepted. Please retype your password!"

I have tried different variations of different passwords but I ultimately get the same message. This causes particular issues for me when I want to log on using my phone as I sometimes have to reset my password a couple of times a day if I get logged out. Could I please ask for some help with this?

Thank you for your help.
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Re: Unable to reset password

Postby super_dipsy » 30 Nov 2017, 21:39

I note you have entered a game - I assume this means you are sorted now?
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Re: Unable to reset password

Postby VForVerminator » 30 Nov 2017, 22:24

super_dipsy wrote:I note you have entered a game - I assume this means you are sorted now?


Hello, thank you for responding.

I am in a game but the issue still stands - I can re-set my password by asking the site to do so but if I try to change away from the randomly generated password I am given, I get the error I posted in my first post. The problem is not preventing me from playing, it just means I have to use forgotten password reset feature on a semi regular basis because I get logged out etc. I just can't change my password.
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Re: Unable to reset password

Postby super_dipsy » 01 Dec 2017, 15:01

Hmmm.

You know you have to specify the old and the new, right? The password mechanims is a bit weird - perhaps you are trying to put in some non-standard characters in your password? Things like quotes and apostrophes and $ signs are generally a bad idea.
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Re: Unable to reset password

Postby VForVerminator » 01 Dec 2017, 17:45

I didn't spot the old password required - this is now resolved. My apologies for being a fool. Thank you for your help.
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Re: Unable to reset password

Postby super_dipsy » 01 Dec 2017, 21:06

No problem - we've all been there ;)
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